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HU Complaint and Warranty
However, if the product you purchased turns out to be defective, we want you to be aware that as a consumer you have rights that protect your interests.
What is a Warranty?
Warranty is your right as a consumer to request a repair or replacement of a product if it turns out to be defective or inconsistent with the contract. At X4RACE, we respect your rights and are ready to meet your expectations in the event of various defects and faults in the product.
How Long Does the Warranty Last?
The warranty period is 2 years from the date of delivery of the goods. During this time, you have the right to file a complaint if the product has defects that existed at the time of its delivery to you. If a defect is found, we are obliged to repair the product or replace it with a new one, free from defects.
How to Take Advantage of the Warranty?
Your Rights When Complaining
In accordance with the warranty regulations, we are obliged to respond to your complaint request immediately, but no later than within 14 days. If the complaint is considered justified, we will repair or replace the defective product.
X4RACE Guarantees on Selected Products
Our products are often covered by special manufacturer warranties, which can offer additional benefits and protection. The manufacturer's warranty operates independently of the warranty and can sometimes extend the period of protection for your product. Information about the X4RACE warranty can be found on the individual pages of each product.
Disclaimers
It is worth remembering that the warranty does not cover defects resulting from misuse, neglect, mechanical damage or accidental events. In addition, our warranty policy does not cover normal wear and tear of the product that is not the result of material or manufacturing defects.
We are here to help you!
Our team is ready to provide you with all the information about warranty, manufacturer guarantee and complaint process. We are here to support you every step of the way and ensure satisfaction in your gaming experience with X4RACE.